Description
Cultural Intelligence and Real Estate
COURSE SYLLABUS
Course Description
Real Estate professionals across the United States increasingly operate within multi-cultural business environments which are strikingly diverse. The course is designed to equip licensees with an understanding of how to increase their Cultural Intelligence and leverage the unique benefits which can be obtained through being culturally proficient.
Students will also gain an understanding of the role of Fair Housing and how awareness of the laws and REALTOR Code of Ethics are beneficial to enhancing Cultural Intelligence (CQ) and providing an exceptional level of service to people from a variety of backgrounds. This course will explore highlights of recent cases in the real estate and lending industries as they relate to Fair Housing.
PART 1
Lesson 1
- What is Culture?
- Characteristics
- Visible vs. Invisible Culture
- Benefits and Liabilities of Culture
Lesson 2
- Why Cultural Intelligence Matters
- What is Cultural Intelligence?
- Multi-cultural Market
- International Buyers
Lesson 3
- Benefits of CQ
- Forms of Intelligence
- CQ Assessment Tool
Lesson 4
- Taking the Assessment
- Key Takeaways
- 4 CQ Capabilities
PART 2
Lesson 1
- Global Clusters
- Cluster Groupings
Lesson 2
- CQ Advantage
- Values
- Ratings
- Personal Orientation
- CI Teams
Lesson 3
- Adaption Styles
- Negotiating across Cultures
Lesson 4
- Personal Communication Style
- Reaching Consensus
- Cultural Ethnocentrism
- Cultural Sensitivity
PART 3
Lesson 1
- Cultural Sensitivity
- Unconscious Bias
Lesson 2
- Implicit Association Test
- Cultural Diversity
Lesson 3
- Common Forms of Biases
- CI Real Estate Professionals
- Realtor Code of Ethics
- Fair Housing
Lesson 4
- Race, Color and National Origin
- Disability
- Lending
- Disparate Impact
Course instructors will be available by email or telephone between 8am and 6pm Eastern Standard Time. They will assist you with questions regarding course content.
If you have any questions, please call us at 1-800-727-7104 or send an email to info@onlinecti.com. Email responses will usually be returned promptly, but guaranteed within one business day.
Student policies and procedures are always available by going to our website and scrolling to the bottom of the page (See Attendance, Privacy and Refund Policy).
