Attendance and Privacy Policy

Certified Training Institute is continually expanding its curriculum to include Architects, Builders, Electricians, Realtors, and Engineers. All Schools of Industry are housed under Certified Training Institute. Each school maintains the same excellent level of standards to ensure that the education not only fulfills your requirements, but will provide tools that you will use daily in your industry.

Privacy Policy

Attendance Policy

Refunds

Book Return

Instructor Support

Problems or complaints with Real Estate Training Institute

 

Your Privacy at Real Estate Training Institute

Real Estate Training Institute appreciates the trust you place in us and is committed to respecting the privacy and security of your personal information. The following privacy policy explains the information we collect and what we do with it.

Whether you register for a class online or via the telephone, any personal information that you may share with us or any of the colleges we are affiliated with is kept absolutely private. We do not share or sell any part of your information or anything about you.

Personal Information We May Gather

When you register for a class or purchase study materials over the telephone, fax or place an online order, you give us your name, address, telephone number, email address and, in some cases, credit card information. You authorize us to store this information so that we may track your tuition information. All information is stored in a secure database that is not linked to the internet.

Attendance Policy

Access Time/Limit to Online Courses

Online course access is intended for one student per course.  Multiple students are not allowed to take the same course, unless special arrangements are approved through the home office prior to beginning the course.

Your online course is accessible 24/7 and is available to you for six months from the purchase date. * Full course completion is required to obtain the course completion certificate. If you would like to extend your access time, please contact our office to purchase an extension.

* Exceptions are the Michigan Real Estate 18-Hour CE Packages which are available for three years, and North Carolina courses which are available for 30-days per North Carolina laws.

How We Use Your Information

Since we allow students to retake the class at no charge, we keep a database so as to be able to look up the original class information. Many students misplace the class receipt which is required for retaking a class. By storing your information, we are able to look your original information up ourselves.

Who We May Share Data With

Real Estate Training Institute does not sell or share information with any other source or third party. Your information is kept private and confidential.

Help Us Keep Your Personal Information Accurate

If your personal information changes or you would like to review the personal information we may have on file, please email us with the new information or with an information request at Info@TrainingInstitutesEdu.com. We will need to know which trade, name registered under, and the month of registration to efficiently look up your information.

Computer Tracking and Cookies

Our web sites are not set up to trace, collect or distribute personal information not entered by students. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our site. This information is used for internal purposes only.

Problems or Complaints with Real Estate Training Institute

We at Real Estate Training Institute strive to provide excellent education to our students. It is also very important to us that each student receive exceptional administrative and follow-up support before, during and after their education experiences. If, however, there is an issue that is causing any grievance, we would appreciate it if the student would first contact us by calling 1-844-842-8274 and allow us to satisfactorily rectify the complaint.

If the student is still not satisfied with how Real Estate Training Institute dealt with the grievance, the student may submit a formal complaint to the State of Michigan, Department of Energy, Labor and Economic Growth, Bureau of Workforce Transformation, Victor Office Center, 201 N. Washington Square, 2nd Floor, Lansing, Michigan 48913.

Refund Policy

The following information details our refund policies.

Online Michigan Salesperson and Broker Exam Prep Course

This program is eligible for a refund of the purchase price if the exams is not passed within 60 days of purchase, providing the entire program has been completed. The refund will be less any books that were included with the course as promotional items. Once the refund is approved, access to the program and bonus courses will be deactivated. To obtain a full refund of your tuition, you must submit a copy of your receipt from the course and the failure notice from the exam.  If you are not eligible for the full class refund, the Real Estate Training Institute will pay for you to retake your exam up to 6 months from the purchase date of the program.  A copy of the original receipt, the exam failure notice(s) and retest registration receipt (if applicable) are required to obtain a refund for the retake.

We encourage our students to call with their questions and concerns and, as always, our staff personally takes their calls from 9am-5pm EST.

We make every effort to meet the student’s needs. Should a student discover that an incorrect course was purchased, the incorrect course will be replaced at their request with the correct course within 7 days of the date of purchase at no charge.

Refunds for unused online courses must be requested no later than 7 days from date of purchase.

Mail requests for refunds to:

Real Estate Training Institute
3135 Logan Valley Rd.
Traverse City, MI 49684

Book Returns

We will accept the return of reference books if the package is returned immediately and is unopened. Online orders will need to be canceled within 24 hours, as long as the books have not been mailed out. If the books have already been mailed, return them unopened immediately and you will receive a refund. If purchases were made online with a credit card, your credit card refund will be processed within 24 hours of receipt of the books.

Instructor Support

It is important to us that all your questions are answered! We believe in student support through-out the registration process, moving through your online course, obtaining your certificate, or just helping with continued education questions. We will be there for you!

We are available through our instructor support at 844-842-8274, any time during business hours Monday through Friday 9 a.m. to 5 p.m. (EST). Or if you prefer, just email your questions to info@traininginstitutesedu.com

Our staff and instructors will personally take your calls and answer your questions. All emails and after hour phone messages will receive a response by the end of the next business day. The staff at Real Estate Training Institute will take the extra steps to assure you get the best support possible.